FAQ

Most hats ship within 5-7 business days after your artwork is approved, and delivery typically takes another 3-5 business days depending on your location.

A clear, well-lit, front-facing photo works best. Try to avoid photos that are blurry, dark, or taken from far away so our artists can capture every detail.

Yes! You can choose up to 3 pets per hat during checkout. Just upload a clear photo of each pet and we'll include them all in the design.

Your happiness matters to us. If something isn't right, reach out within 30 days of delivery and we'll make it right with a remake or refund.

Yes, we ship worldwide! Shipping times and rates vary by destination and are calculated at checkout.

We start on your custom artwork quickly, so please reach out as soon as possible if you need to update your pet's photo or name. We'll do our best to accommodate changes.