Refund policy
Refund Policy
Last updated: September 30, 2026
At Best Pal Co., we want you to love your hat as much as you love your pet. That's why every order comes with our 30-Day Happiness Promise. If you're not happy with your hat within 30 days of receiving it, reach out and we'll work with you to make it right, whether that's a remake, a fix, or a refund.
Approved refunds go back to your original payment method, usually within 3–5 business days.
Questions? Email us at Bestpalco@gmail.com and we'll get back to you quickly.
Damaged or Defective Items
If your hat arrives damaged or with a print defect, email a photo and your order number to Bestpalco@gmail.com. We'll send you a replacement at no cost.
Cancellations
- You can cancel within 24 hours of placing your order for a full refund.
- After 24 hours, your hat has usually gone into production and can no longer be cancelled.
Returns
Since every hat is personalized with your pet's photo and name, we can't resell it, so we don't accept returns. Instead, if something isn't right, we'll send you a new hat or offer a refund after your original order has arrived.
Order Details and Photos
Please double-check your pet's name, hat color, and photo before placing your order, since we make exactly what you submit. Clear, well-lit photos where your pet's face is visible give the best results. If you're unsure about your photo, email us before ordering and we'll take a look. Even if a mistake was made on your end, contact us and we'll do our best to help.
Holiday Season
Our busiest time is the holiday season. We always do our best to get gifts delivered on time, but high order volumes and carrier delays can occasionally slow things down. We can't offer refunds for delays caused by weather or other carrier issues outside our control, but we'll always help you track your order.